How do I...?
Register with the Practice
You may register as a patient, if you live within the practice boundary, by filling out a new patient registration form available from reception and providing us with sight of two forms of identification such as your birth certificate, driving licence or passport and a utility bill. You will also be asked to complete a health questionnaire, and to make an appointment with one of our Practice Nurses. This information is helpful to your doctor as obtaining records from your previous practice can take some time.
Please note: Newly registered patients will need to see a doctor or nurse before any medication will be prescribed.
Make an appointment
You can make an appointment by telephoning any of the surgeries. All consultations are by appointment and we offer a range of appointment times. You can request to see a specific doctor or nurse and the receptionist will make every effort to accommodate this.
Routine GP appointments are also available to book online via the My Health Online service. If you order your repeat prescriptions online, you will already be registered for this service. For further information, please contact reception.
Emergency cases are dealt with via the triage system.
The purpose of triage is to quickly assess the patient’s needs and to prioritise patient care. If you feel that you need to be seen before the next available appointment, the receptionist can arrange for either a nurse or doctor to contact you for appropriate advice, a prescription or an appointment.
If, in the meantime, the patient’s condition deteriorates you should telephone the surgery again.
Cancel an appointment
If you are unable to keep your appointment, please let us know as soon as possible. This is extremely important as the appointment can then be given to another patient. If you are registered for My Health Online (online ordering of medication or booking of appointments) you can also cancel your appointments online.
Obtain a home visit
Home visits are reserved for patients who are too frail or ill to get to the surgery and should not be requested simply because it is inconvenient to travel. On average, three to four times as many patients can be seen in the surgery in the time it takes to see one at home. For home visits, contact the surgery before 10.30am (emergencies excluded). Please give the receptionist adequate information, as the doctor may phone you back to establish the nature of the problem and to decide if you should attend the surgery.
Obtain my test results
Please ring in person for your results after 2pm. If you need to speak to a doctor, the receptionist will take your details and the duty doctor will contact you. The reception staff are not medically trained and therefore, they can only tell you if your result is normal.
Obtain repeat prescriptions
If you are on regular medication, the doctor will arrange for you to have a repeat prescription, which means you can order the medication without being seen first by a doctor. However, from time to time, you will be asked to attend the surgery for a medication review with a doctor or nurse. When you receive your prescription slip there will be a list of the medications you have on repeat on the right-hand side. This slip should always be returned to you by your pharmacist.
You can order your repeat prescription by:
- Ordering on-line at www.myhealthonline-emisweb.wales.nhs.uk. You will need to ask at reception for a registration form for on-line ordering
- Ticking the required medication on the right-hand side of the prescription slip and handing the slip in at reception
- Ticking the required medication on the right-hand side of the prescription slip and posting this to us (please enclose a SAE)
Please note: It takes 48 hours to process a prescription request. Please ensure you order your prescriptions in plenty of time so that you do not run out of medication. We cannot accept requests for repeat medication over the telephone.
Obtain telephone advice
If you wish to speak to a doctor about a non-urgent medical problem or just want some advice, please ring any of our surgeries and ask to be put on the message list. The receptionist will take your contact number and the duty doctor will get back to you that day. Please be aware, however, that this will be after surgery has finished.
Request a chaperone
We are committed to providing a safe, comfortable environment in which patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of utmost importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure. This may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff, and we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. If this is not possible, we will endeavour to provide a formal chaperone at the time of request but it may, occasionally, be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Change my Personal details
Please inform the surgery as soon as possible if you change your name, address, telephone or mobile number, or email address.
Contact the Health Board
Betsi Cadwaladr University Health Board, Preswylfa,Hendy Road, Mold,Flintshire,CH7 1PZ. Telephone: 01352 803434